Delivery & Shipping

Order and shipping INFORMATION

No responsibility is taken for items lost or damaged in transit. Though this happens very rarely, we do recommend that you opt for insurance and tracking of your parcel.

DOMESTIC ORDERS

Estimated delivery times*

Tracking included

INTERNATIONAL ORDERS

AIRMAIL

Estimated delivery times*

Does not include tracking

Australia: Orders usually arrive within 3-7 business days

New Zealand: Usually 6-7 business days

Asia/Pacific: Usually 7-10 business days, can take up to 3 weeks in some cases

Europe: Usually 10-14 business days, can take up to 4 weeks in some cases

USA/Canada/South America: Usually 10-14 business days, can take up to 4 weeks in some cases

Rest of World: Usually 14-21 business days, can take up to 6 weeks in some cases

SEAMAIL

Estimated delivery times*

Does not include tracking

International orders: 60 – 90 business days

Pack and Track

Estimated delivery times*

Include tracking

Actual delivery times may vary in accordance with your local postal service. If you do not receive your order within the estimated time frame, please send an email to: [email protected] so we can follow it up. Include your full name, delivery address, the date of your order and the titles you ordered.

*Business days are weekdays, excluding public holidays.

* Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.

Returns policy

We will only accept returns of products, within 8 days of the shipping, only if you were sent the incorrect item. A full replacement or refund will apply including any shipping costs.