Order and shipping INFORMATION
No responsibility is taken for items lost or damaged in transit. Though this happens very rarely, we do recommend that you opt for insurance and tracking of your parcel.
DOMESTIC ORDERS
Estimated delivery times*
Tracking included
INTERNATIONAL ORDERS
AIRMAIL
Estimated delivery times*
Does not include tracking
Australia: Orders usually arrive within 3-7 business days
New Zealand: Usually 6-7 business days
Asia/Pacific: Usually 7-10 business days, can take up to 3 weeks in some cases
Europe: Usually 10-14 business days, can take up to 4 weeks in some cases
USA/Canada/South America: Usually 10-14 business days, can take up to 4 weeks in some cases
Rest of World: Usually 14-21 business days, can take up to 6 weeks in some cases
SEAMAIL
Estimated delivery times*
Does not include tracking
International orders: 60 – 90 business days
Pack and Track
Estimated delivery times*
Include tracking
Actual delivery times may vary in accordance with your local postal service. If you do not receive your order within the estimated time frame, please send an email to: [email protected] so we can follow it up. Include your full name, delivery address, the date of your order and the titles you ordered.
*Business days are weekdays, excluding public holidays.
* Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post’s control.
Returns policy
We will only accept returns of products, within 8 days of the shipping, only if you were sent the incorrect item. A full replacement or refund will apply including any shipping costs.
